How do I follow up with my order?
The quickest and easiest way to see the status of your order is to Login in to your account. If you do not have an account you can always create a new account making sure you use the same email address used at the time of the purchase. Once logged in you can see the status and previous purchases made.
I did not receive my order in the time frame requested, what should I do?
We work with Interlink and Royal Mail as shipping companies. Here are a few items you should consider:
- Date Of Delivery: There are many reasons why a package may be delayed. Make sure you track often for time sensitive packages. Delivery dates may change and due to uncontrollable and unforeseen reasons ( weather delays, or internal courier delays.)
- Address: Always confirm shipping address and make sure its correct at time of purchase.
- Unavailable Customer: Package deliveries are made at the discretion of shipping companies at the time of delivery. If the Customer is unavailable or location is not safe for packages without signature requirements Shipping Company will leave a Door Tag instructing the client on future delivery dates or pick up details.
- Refused Packages: please make sure that recipients are aware of future deliveries so packages are not refused and returned to shipper.
- Adverse and Weather Conditions: For time sensitive packages please be aware of adverse or bad weather conditions that may postpone or impede the delivery.
In case none of the above are factors, please contact our customer care team via email at firstname.lastname@example.org.
My Product doesn't fit, what should I do?
If you would like to try another size we would be happy to offer you an exchange please get in contact with us via email email@example.com
Should we not be able to offer an exchange or you would like a refund providing the product is in its original condition unworn & unused plus retains its original tags & packaging you may return the item. See Returns section
Who pays for shipping on Exchanges or Returns.
Any Returns resulting in an error on behalf of LIVE! we will hold ourselves accountable and facilitate the returns Process. Please email firstname.lastname@example.org for assistance in this case. For any reason if you feel that you received a product that may have a defect, or that an order was erroneous from out part please contact us so we can arrange shipping, and in this case no additional fees will be implemented.
Refunds will be made to the original form of payment for all returns, including items received as gifts. Refunds can also be issued as a form of store credit if desired.
We do not offer a free returns or exchange service you will be responsible for paying for your return shipping/postage.