Verified by Visa and MasterCard SecureCode are services that protect
your card details with a personal password, designed especially for
customers who shop online to give added security. They allow you to
create your own password, which only you know, to use every time you
shop online using these cards.
You need to register your card with a password. You need only do this
once, then whenever you use the card to shop online you will be asked to
enter the password when you check out.
You can do this as part of the check out process. When you confirm your
order you may be asked by your bank if you wish to register your card.
If you click yes, you will be directed to the bank’s website in order to
do so. Alternatively you can contact the issuer of your card directly
to register the card. To find out more about these services, visit the Verified by Visa website or the Mastercard SecureCode website.
We do try to keep the website up to date so that this doesn’t happen,
however sometimes items sell out really quickly. When this happens we
try our best to offer alternatives or let you know when they will be
back in. We know this can be frustrating and are working hard to stop
We want you to be delighted when you shop with us but we understand
that when purchasing online, you may occasionally want to return items
that are not suitable. For this reason we are pleased to offer a free UK returns service.
Once our warehouse has received your returned items we will credit
the card used to pay for the order and send you a confirmation email.
Please allow at least 2-3 working days for the refund to appear in your
account. Please note that depending on your bank this may take up to 10
Primarily so that we can contact you if there is a problem with your
order; we find that most people respond faster this way. We will also
contact you to let you know our latest news or special offer, however if
you do not wish to hear from us we can take you off our list. The
quickest way to do this is to unsubscribe from the last/next e-mail you
receive from us. Go to the bottom of the e-mail, click unsubscribe and
you will be taken off our e-mail list. Otherwise e-mail us at firstname.lastname@example.org and we will unsubscribe you from the list.
To use a valid Promotional/discount code you can either enter it into
the promotional code box on the "my cart" page and click on apply or you
can enter this into the promotional code box on the checkout page and
select apply to ensure that your discount has been applied.
While we all agree this would be really nice, unfortunately only one
offer is valid at a time. If you do have 2 offers we suggest using the
All shipping offers and promotional codes apply to one order per
customer on full price items only and cannot be used in conjunction with
any other offer. Regular shipping charges will be applied to all other